Faces of the World Trade Center Institute - World Trade Center Institute

Faces of the World Trade Center Institute

Our Staff? We coordinate, educate, and facilitate. We provide you and your team with unique perspectives and opportunities that no other organization does. And we’re here whenever you need us.

Susan Aplin is one of two World Trade Center Institute Co-CEOs. Susan’s career has spanned retail/eCommerce, product development & design, supply chain, sustainability, entrepreneurship in public and private sectors. She has broad responsibility in running the institute, which spans over 5,000+ global leaders and members, including many iconic brands. She is also Co-Chair of the World Trade Center Ambassadors.

A purpose-led and impact CEO, Susan has held executive roles in large global brands and key management roles taking start-ups to exit. She founded a leading sustainable home goods brand that incorporated climate science, style, and breakthrough innovation and created the first climate index for home decor and furniture products.

Susan is an outspoken corporate leader and advocates for sustainability and the environment, diversity, equity and inclusion, and the advancement of women’s and human rights. She has been an inspirational leader throughout her career and believes leaders possess unique opportunities to leverage their professional platform for growth and good.

Appointed by Secretary Jack Lew, she served on the United States Department of Treasury CEO Roundtable Commission during the Obama administration.

Susan is a frequent speaker on leadership, entrepreneurship, sustainability and conservation, global strategy, impact management, and living your purpose. She has shared her expertise with top media outlets and serves as a leading voice on sustainability and entrepreneurship. Susan has been a keynote speaker and speaker at top women’s leadership conferences and at premiere sustainability, climate, and industry conferences.
Susan currently serves on the Lutheran Immigration and Refugee Service President’s Council and remains active in top environmental and conservation organizations.

Eddie’s first introduction to the World Trade Center Institute (WTCI) was in 2004, when he joined the team as an intern. At the time, he felt a strong connection to the organization and was especially drawn to their mission, which, along with his pursuit of a better fit and more challenging professional role, led him to return in May of 2007 as their Manager of Sales and Business Development. Today, Eddie serves as WTCI’s Vice President of Operations and is responsible for annual budgets and financial forecasts, strategy, product development, and human resources. He also assists in managing WTCI’s Board of Directors, comprised of 40 regional business leaders.

Eddie’s diverse background and international knowledge have helped contribute to the success of many of WTCI’s programs and services. A native speaker of Portuguese and English, and fluent in Spanish, Eddie’s linguistic abilities lend themselves to the needs and demands of the international community, enabling him to offer something more to WTCI clients.

Prior to WTCI, Eddie worked with TESSCO Technologies Inc., a leading global supplier of wireless communications products. In addition to his experience in the corporate world, Eddie has played a central role in contributing to the development of the non-governmental organization Gems of the Earth, which promotes both social and economic development in the rural communities of Brazil by making modern technology accessible to all who seek it.

Eddie earned his bachelors from Towson University, MBA from Georgetown. Eddie has also studied culinary arts at L’Academie de Cusine in Washington DC.

Born in Brazil, Eddie has lived in Argentina and traveled to over 20 countries. He is also an All-American Soccer Player. Throughout his career, Eddie has sought out opportunities to make a greater impact in the community and the world. When he’s not at work, Eddie loves to spend time with his wife, family, and friends. He also loves to cook and makes a mean paella! Most of his favorite things happen outside: running, hiking, sailing, and visiting as many US National Parks as possible.

Jill Schwartz comes to WTCI with 27 years of experience in marketing and communications for the nonprofit sector. Most of her career has been spent working on environmental and sustainability issues for global, national and regional organizations, such as World Wildlife Fund and the Chesapeake Bay Foundation. In her leadership roles, she has built teams; a storytelling culture; the systems needed to pivot an organization’s marketing and communications function away from good and toward great; and an appreciation for marketing and communications staff who are strategic, not just service providers. She and her teams have successfully pitched stories to top tier media outlets, created compelling videos, launched new websites, led successful campaigns to change behaviors and policies, and more. Jill was a newspaper reporter and editor for 10 years, prior to starting her journey with nonprofit environmental organizations. She is on the Board of Directors for The Communications Network, where she serves as secretary and leads the Governance Committee. She volunteers for the Casey Trees Foundation and Food & Friends.

Jill Schwartz

Julie Graham

Daniel Pangaribuan joined the World Trade Center Institute in Baltimore in November 2007. Daniel is responsible for the accounting and financial roles in WTCI which involves all payments and quarterly financial reporting.

Daniel has a variety of professional experience both in the US and Indonesia. He was hired at Dreyfus Corporation in New York City as an Operations Accountant after completing his Masters Degree in Business Administration at University of New Haven, Connecticut with a concentration in Finance. Daniel has gained additional experience at International Fund Services in New York City as a Net Asset Value Accountant and at Dun & Bradstreet Indonesia in Jakarta, Indonesia as the Marketing and Business Development Manager.

His professional goals brought Daniel back to the US and he has been enjoying his new role at the World Trade Center Institute since then.

Daniel, who was born in Indonesia, has passions for photography, film-making, and creative design. He hopes that these passions will also add a significant amount of contribution to WTCI.

Daniel Pangaribuan

Wally joined the World Trade Center Institute as an intern in September 2010, gaining valuable experience and insight into international business. Building on the positive experience of his internship, Wally rejoined WTCI in August of 2011 as the Assistant Manager of Marketing and Event Planning and is now Senior Director of Marketing.

Wally brings a variety of education and experience to WTCI. He received his undergraduate degree from the School of the Museum of Fine Arts at Tufts University, where he concentrated on painting and multimedia design. Upon graduation, Wally returned to his hometown to pursue a Master’s in Business Administration from the Merrick School of Business at the University of Baltimore. He received his M.B.A. in December 2011 and was inducted into the Beta Gamma Sigma Society. Prior to joining WTCI, Wally was a Marketing Intern at the Emerging Technology Center in Canton where he managed the organization’s website and assisted with social media and marketing efforts.

Originally from Baltimore, Wally currently resides in the Mount Washington neighborhood. He  serves as a Weekend Mentor for Bridges, an academic and cultural enrichment program for East Baltimore youth and is on the Board of Blue Water Baltimore.

Wally Pinkard

Leslie Morales joined the World Trade Center Institute as an intern in May 2014, gaining valuable experience and insight into international operations and professional exchanges. In her current role, she is responsible for designing and implementing professional and exchange cultural programs on behalf of the U.S. Department of State and the U.S. Agency for International Development. She also oversees the Albrecht Fellowship Programs, WTCI’s student programs which include the Global Pathways for Students Program and the Youth Diplomats program.
She completed her undergraduate degree in International Business and French at Towson University where she created and was the president of Towson ESL, a student group that pairs international students with Towson students to help them improve their English. Her combination of bicultural communication skills and diverse extended family gives her the valuable cross-cultural sensitivity that is so important to her work at WTCI. Leslie was born in Paris and now resides in Parkville where she enjoys spending time with her family, reading, and yoga.

Leslie Morales

Jazz Morales joined WTCI in September as Senior Manager of Client Services. In his current role, he is responsible for all membership and sponsorship services, as well as ensuring a consistent & excellent client experience.
Jazz was born and raised in the Spanish Harlem area of New York City, and currently resides in Parkville, Maryland. He started attending Towson University in 2008 before having to take a break to work & save up for his remaining tuition costs. He later returned to finish what he started, graduating in 2015 with a 3.6 GPA and a Bachelor’s degree in Economics with a Business minor. His professional experience includes over a decade of management experience across the hospitality, customer service & financial services industries, in addition to years of data analytics & sports research experience.
Sports was Jazz’s first love, including a tryout he was blessed to be a part of when he attended the NFL Regional Combine at the Baltimore Ravens practice facility. Despite injuries & health taking away that dream, he still enjoys playing & watching all sports, spending time raising his son, hanging out with his wife & family, listening to music, singing, exercising, playing video games and watching anime.

Jazz Morales

Jennifer joined the World Trade Center Institute as an intern in 2011. She was responsible for the research and design of cultural programs for the International Visitor Programs. She re-joined as the part-time Human Resources Adviser in 2018. She graduated from Towson University in 2011 with a Bachelor’s degree in Business Administration with a concentration in International Business and a minor in Asian Studies. She is currently pursuing a Master’s degree in Human Resources from the University of Maryland University College.

Prior to working with WTCI, Jennifer worked at the Office of Technology Services at Towson University as a student worker for her undergraduate career. It was here that she found her passion for HR. While at Towson University, she also was a member of S.I.F.E. (Students in Free Enterprise), the Secretary in the Golden Key International Honour Society, an Alto in the Towson University Chorus, and a member of the Anime club (to help learn Japanese). After graduation, she interned with the HR department at COPT, and then worked at a staffing agency for the next three years. Jennifer was born in and resides in Columbia, Maryland. She comes from a multi-cultural environment and family, so she appreciates diversity and loves to learn about other cultures. She enjoys going to the beach, singing, hanging out with her cat, and playing video games.

Jennifer Hood

Jamal joined the World Trade Center Institute as an intern in February 2016. He is responsible for designing and implementing professional and cultural programs for the International Visitor Leadership Program on behalf of the U.S. Department of State as well as the Community Connections program on behalf of the U.S. Agency for International Development. He is a graduate of Towson University, where he obtained a Bachelor’s degree in Business Administration with a concentration in International Business.

Jamal is a Maryland native, born and raised in Prince George’s County. Growing up in a predominantly African American community, he developed a firm grasp of his own culture and sought to learn the importance of exploring and embracing other cultures. During his time at Towson, Jamal involved himself in numerous multicultural organizations, including the Latin American Student Organization, Filipino Cultural Association at Towson, and Students Helping Honduras. Jamal was also inducted as a brother of Alpha Kappa Psi, a professional co-ed business fraternity. In his senior year at Towson, Jamal served as Chief of Staff of the Student Government Association, studied abroad in Guatemala and was also crowned Homecoming King of Towson University. Jamal’s eagerness to extend his breadth of cultural knowledge has given him the skills and cultural empathy needed to successfully fulfill his role within the Professional Exchanges department at WTCI. Jamal is a Certified Personal Trainer and enjoys working out and coaching others towards their fitness goals in his free time.

Jamal Washington

Maggie Pringle joined WTCI in September as Manager of Programs & Events. In her current role, she is responsible for the development and execution of WTCI’s programs and events.

Maggie was born and raised in Annapolis, Maryland where she currently resides. She graduated from The University of Tampa in 2010 with a Bachelor’s degree in Advertising and Public Relations. Her professional experience includes experience in marketing, interior design, real estate, visual merchandising and product development for e-commerce as well as corporate event planning.

Outside of work, Maggie spends her time cooking, garage sale hopping, practising yoga and enjoying live music.

Maggie Pringle

Erin joined the World Trade Center Institute as an intern and an Albrecht Fellow in January 2021. Beginning as an Operations and Strategy intern, she transitioned to the role of Signature Programs and Series Manager full time where she is responsible for the AGILE Innovation series, State of the Ports, and Maryland International Leadership Awards. Erin graduated from Salisbury University in 2021 with a BA in International Conflict Analysis and Dispute resolution. While at Salisbury University, Erin worked as a student researcher at the Bosserman Center of Conflict Resolution. An Eastern Shore native, Erin enjoys camping and hiking in Maryland’s rich state parks, creating art and music at home, and exploring Maryland’s cultural landscape.

Erin Karrh

Zac Sheaffer joined WTCI as an intern in January 2018 and was promoted in June 2018 to the Assistant Manager of Operations and Program Support. He graduated Magna Cumme Laude and received his bachelor’s degree in History and Arabic & Middle Eastern Studies from McDaniel College in May 2018. In his current role as the Assistant Manager of Operations and Program Support, Zac is responsible for supporting operations and assisting in the development and execution of the WTCI’s EDGE, AGILE, and GPS Programs.

While at McDaniel, Zac was a member of the Honors Program and inducted into the Phi Alpha Theta, Phi Sigma Iota, and Pi Gamma Mu honor societies. In May 2018, he was also inducted into Omicron Delta Kappa, a national leadership honor society. During his undergraduate career, Zac worked as an Arabic Teaching Assistant and Tutor, presented at several honors conferences throughout the region, and participated in numerous clubs and extracurricular activities. In 2015, through a fellowship with the Qatar Embassy, he traveled to Doha, Qatar to the Doha World Economic Forum, advancing his understanding of Middle Eastern culture and economics. In 2017, he completed a study abroad program at McDaniel College Budapest in Budapest, Hungary, where he also volunteered as an English teacher for migrants and refugees. His academic and international experiences have aided him in his role within WTCI. Zac currently resides in Hanover, Pennsylvania, where he coaches youth baseball and softball. In his free time, he enjoys exercising, reading, watching sports, being outdoors, and spending time with his family and friends.

Zac Sheaffer